While visiting with a potential partner company that happened to be both an employer and healthcare system, I realized that they were emotionally trapped by the theory of "negative doctor reviews by patients lead to lost referrals."

Yes, there were sites like MDratings.com that tend to be clusters of individuals dealing with Anger Management [i jest]. There are also several other websites that mesh doctor and hospital reviews in with restaurants and retailers - such as Yelp.com (which i actually like and use).  Regardless of the site or the quality and depth of the reviewing/rating tools - one inalienable fact remains… Doctors and hospitals, in general, suck at dealing with negative reviews/ratings by patients.

The irony of this to me is that these patients/caregivers who are upset, angry or dissatisfied still exist regardless of whether there is a public forum on the internet to vent their case. In fact, these individuals actually …