Christopher and I are in NY. Met with Steven Krein and Unity Stoakes of Organized Wisdom last night. Great guys - really great. And brilliant. Got a chance to see what they are doing and where they are headed. They are really onto something, and we are excited that we will be working with them on some upcoming projects.
Next step is to get them out of Gotham and down to Music City USA.
Internal emails were going around post-Wyoming and also our updated bios for media (yeach… too stuffy for my tastes but i’ve been told to get used to it). Anyway, in the back-and-forth emails, Robert added this “inside joke” gem regarding Matt’s official title. See if you can guess what happened in WY with Matt and Katrina:
We were tempted to start off with “Semi-deity project manager yet
unable to rent a car Mueller” but opted for brevity.

Sheesh, we all have a dry sense of humor!

No matter your candidate or your party, let them know you’re passionate about reforming healthcare!
The new change:healthcare bumper stickers are in!
Shoot me an e-mail at rhendrick [@ symbol] changehealthcare [dot] com with you mailing address, and we will get one to you in time for the remainder of the primaries (unless of course, they move them up some more - there is talk here of moving ours to last week).
want a hint of what’s coming? I can honestly say that this has been in development for the past 5 months and hopefully the team will let me begin to share some of the cool things that we are preparing to release.
Ok, twist my arm a little
HERE… sadly, that “thing” under the crowd is supposed to be an engine (therefore it is apparent that drawing is not my forte)


As we’re working on the patient experience (with their providers) rating system, we got into an interesting “verbal brawl” of what quality means. No clear answer as everyone, and I do mean EVERYONE has differing opinions as to how quality is defined or what is meaningful to them.
So to set the stage internally, here are the “Eleven Dimensions of Quality” (yes, one more than ten):
- Access: How easily accessible healthcare services are to patients – unrestricted by geographic, economic, social, organizational, or linguistic barriers
- Technical performance: How well tasks are carried out by health professionals and facilities. Whether they meet expectations of technical quality and adhere to standards
- Effectiveness of care: How well desired results/outcomes of care are achieved
- Efficiency/Continuity of services: How well services are performed in relation to cost (do you only have to do an x-ray once or multiple times). Delivery of care by the same …

Let it be known that I am officially “coining” the term Health Graph. Why? Heck, I don’t know but I figured that I better claim it before Mark Zuckerberg or some other Web2.0 company started to mention it.
Actually, the notion of the term came up today as we met with a large company who we used Facebook as an analogy of change:healthcare’s forthcoming enhancements to our current offering for employers. We began to construct the following premise - If your friends relationships and the many inferred linkages that you have and maintain via Facebook reflect your “Social Graph”, then change:healthcare enables consumers to self-manage and leverage their own medical expenses, provider and prescription experiences with others and determine one’s own consumer Health Graph.
Nahhhhhh. Sounds too pie-in-the-sky healthcare consumerist.
Or is it?

So as we ratchet down, focus on, and refine our platform — Robert and team threw these questions out that may seem obvious on the surface but actually require some thought. I figured that I’d pass them along. It was interesting to see how I answered some questions vs. others on the team. I’d like to challenge some of the other Health2.0 gang to test these out on their offering. It was a good exercise for us and forced us to stand back and challenge some of our own individual assumptions:
- What do people want?
- Who is our audience?
- Who is our target (is it the same as our audience)?
- What do we want them to do?
- How do we want them to do it?
- How do they get/realize value from that?
- How do we get/realize value from those willing (not willing) to pay for our service?
- Where do our customers go (e.g. …