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See the full gallery on posterous

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via physicalinterface.com

Imagine if you will if instead of an ATM machine, we did the same kind of redesign for patient registration, Lab Test Results tracking, E.O.B. documents, patient self-care information, etc.

Look, I know that the nuances are not earth-shattering – but for crying-out-loud! I’m not suggesting putting lipstick on the Pig, but rather a redesign. A focus on the basics.

Healthcare is a confusing time for patients and also their Providers on the administrative side of things. Most IT systems are designed for Clinicians (whom were thought of as that: “Clinicians” not Users) where as much information is dumped in front of them without any kind of filtering nor prioritization.

My point is that whatever comes out of Healthcare Reform – there are 2 things most likely to occur:

1.) More people will be accessing the current “system or platform” of care delivery and financing. Yessssss… incentives, payment structures, and benefit design will most likely change yet ppl will still EXPERIENCE/navigate care in a similar way as today(e.g. bills+pmt+EOB from insurance or intermediary).

2.) With more ppl accessing, then MORE people will be attempting to squeeze thru current systems/processes of getting care which then means that more individuals will be delayed, deferred, or seek alternative means of gaining access to care [heh, or maybe they'll all simply go to any open ER and sit and wait]

SO WITH more ppl and a greater need for clarity and simplification… shouldn’t we [the collective healthcare system] take a breath and make the admin and pt/Dr facing tools less confusing, easier to use, and simpler?

Just a basic thought.

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Thank you!  thank you!  thank you! 

CNN Newsroom Anchor Heidi Collins along with CNN Senior Medical Correspondent Elizabeth Cohen have some tips on how you can save money on health care by using the web application change:healthcare at changehealthcare.com

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w00t!  Gotta love a hand painted sign from kids.

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Jane via Facebook reminded me of that crazy chart rolled out as the 90s healthcare reform was imploding. This one, albeit complex is still interesting

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The best part of this post is the comment, “Only politicians could come up with something [the picture] like this!”

Spot on. Sadly, spot on.

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When we have your Company as a client (e.g. claims data integration), it's pretty simple. A Company gives its employees access to change:healthcare and the Employee…
1. Takes 30 seconds (yes, seconds) to sign-up for their secure and confidential account
2. Affiliate their secure account to their claims data
3. In less than 20 seconds BAM! a list of healthcare consumer savings alerts that are personalized/relevant, easy-to-understand, and actionable (e.g. a mere mortal like you and me could DO something to save money TODAY).

Think of it as Mint.com but for healthcare. An efffortless cost savings recommendation engine that works 24/7 in the background that holds your hand when you want to save. 

Yes, cost is only one aspect of a consumer's decision-making process, but let's be honest. If tomorrow, you could take that little Rx peice of paper and fill the exact same medicine at another nearby pharmacy one block away and save $201…. would you do it?  Not only Rx but alerts are also being developed for all kinds of outpatient services, dental care, vision expenses, etc.

Transparency is a reality. Now, if individuals could get access to their claims data, we could do the same for everyone. Ahhhhh, but wait-a-minute… we're working on that.

See the full gallery on posterous

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A quick pic of The Ferf and Matt in the office. They're smiling as we push the first significant block of enhancements (many more are coming) to change:healthcare's website look-n-feel.  Nice guys, verrrrrry nice.

More importantly, THANKS to the TEAM for making this monumental stride forward!

As The Ferf said when looking at all of the new improvements, "Whoa?! Sexy-time!"

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Well, yeah I’m getting a little sentimental – but hey!! The Chondo (aka the change:healthcare condo) holds a lot of memories for me as we embarked on trying to change healthcare for the better for patients and consumers. So now that we are in the 4th of July weekend, come next week I’ll be resurfacing to make some really awesome announcements about the site, our Clients, a new EXPANDED office, and I’ll begin sharing REAL-WORLD results/cost savings/utilization of our pilot customers.

However, in the meantime, I thought I would show you guys some pics of the old office and some of the team

ferf and matt making magic

Katrina (Queen of Content) and c:h sign made by kids

Intern Sara working hard!

Mr Robert causing trouble

Dian is rock-n da House!

Coffee plus the stuff in here powers c:h

And lastly, some of the team went for sushi near our new office (at Peter’s Sushi in Brentwood) … we got Ted a birthday t-shirt that had “n3rd” emblazoned on it!

suuuuuuuuuuuuushi