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Christopher

Why we are sooooo afraid of bad patient reviews

While visiting with a potential partner company that happened to be both an employer and healthcare system, I realized that they were emotionally trapped by the theory of "negative doctor reviews by patients lead to lost referrals."
Yes, there were sites like MDratings.com that tend to be clusters of individuals dealing with Anger Management [i jest]. [...]

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Jay Parkinson Rocks My World in 10 words

Because he’s authentic , sincere , yet doesn’t take himself too seriously.
I feel like we share a similar vision about what is right vs. stupid.  My hat goes off to Jay for simply being really honest and avoiding the complexity that the healthcare system tends to swirl in. Keep on cutting through the crap, sir.
If [...]

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Page should be flogged

Thank goodness that Page knows his place! (just kidding). During the life of a start-up company, the ability of a team to keep a sense of humor makes the day go by quicker. We’ve got a great team.
During our meeting today, Page serenely said, “I should be flogged!”

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Strep Test Cost Confusion: A case study with details

Attached is another case study that reflects the utter confusion that healthcare consumers face… feel free to download. Page two is where the ironic humor is captured.
My favorite quote from a “supposed” physician in the case study who’s phone number was provided by the Insurer… “You have reached Veronica and ‘for the masters use…’”
SUMMARY
With the [...]

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Rx Case Study: What you know but nobody would admit

Attached is the detailed case study with all of the gory details and named companies… BTW, anyone is welcome to use this case study as a basis for other initiatives or further study.
SUMMARY
change:healthcare knew that a wide range in costs for consumer pharmaceuticals existed at major pharmacy chains within the same marketplace. But there [...]

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Inside humor about WY trip

Internal emails were going around post-Wyoming and also our updated bios for media (yeach… too stuffy for my tastes but i’ve been told to get used to it). Anyway, in the back-and-forth emails, Robert added this “inside joke” gem regarding Matt’s official title. See if you can guess what happened in WY with Matt and [...]

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Predicting the future of YOUR healthcare decisions

Earlier this month, business IT and Enterprise2.0 master Dion Hinchcliffe posted a very insightful article about social networking and the social graph. With a significant hat-tip to Dion, I wanted to site several of his insights as well as tweak his concepts to overlap with healthcare and health consumerism.
As Robert pointed out today that the [...]

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Consumer empowerment that is NOT tied to a Payor

want a hint of what’s coming? I can honestly say that this has been in development for the past 5 months and hopefully the team will let me begin to share some of the cool things that we are preparing to release.
Ok, twist my arm a little
HERE… sadly, that “thing” under the crowd [...]

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Oh, you’ll know when you see it…quality care that is.

As we’re working on the patient experience (with their providers) rating system, we got into an interesting “verbal brawl” of what quality means. No clear answer as everyone, and I do mean EVERYONE has differing opinions as to how quality is defined or what is meaningful to them.
So to set the stage internally, here are [...]

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Getting paid to freeze in WY. Thanks Matt and Katrina!

bbbbrrrrrrrrrr…
Thanks to Matt and Katrina for flying out to WY (in the middle of January) to work with one of our leading client’s employee groups. Sadly, baggage was lost of course on day 1 by United… sigh.
We’re already working on a joint-case study for an HR magazine based on their utilization of MedBillManager for [...]

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