From FoundRead blog, some Thanksgiving video from Craig Newmark. The video is less important than the Mantra that Craig has consistently espoused:
customer service and customer empowerment
Additionally, i liked the quote regarding their “turkey-postings” community mechanism…
“We trust people… and as as a result we’ve given people this sliding [ad] removal mechanism. If you see any ad on our site, which is wrong, you feel, for any reason, you can flag it for removal. If enough people agree with you, we’ll remove it automatically. It actually works pretty well in practice.”
FoundRead’s best nugget is…
There is a lesson here for founders:
Listen and be responsive to your customers. They are the key participants (or constituents!) in your business. If you do this well, and with sincerity, it will be good enough. After all, there is no way to protect any business against all the “turkeys” out there.