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Christopher

For Patients – Perception is Reality of What is Important

Every day we aggregate tens-of-thousands of patient’s medical, dental, and Rx claims data to distill and give people personalized recommendations and insight into the cost of their healthcare decisions and what alternatives are possible to save themselves money. 
Additionally, we get tons and tons of Providers claiming/taking control of their profiles (for cost and pt [...]

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Jeff Bezos says: obsess over customers – key lessons to remember

via whitneyhess.com
I am an avid reader of Whitney Hess’ blog and she just posted the following re: Jeff Bezos, one of the greatest minds in customer experience, tells us “Everything I know” and discusses the acquisition of Zappos (the shoe company that has a cadre of rabidly satisfied customers)
What Jeff Bezos knows:
[...]

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Eat’n bar-b-que and thinking about my doctor

Page and Katrina claimed that a small restaurant had some of the best BBQ in the region… so we had to load up the gang and take it as a "challenge" to find Martin's BBQ Joint.
I'm sure none of you really care about my lunch excursions nor the massive [...]

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That design is money! – physical interface

via physicalinterface.com
Imagine if you will if instead of an ATM machine, we did the same kind of redesign for patient registration, Lab Test Results tracking, E.O.B. documents, patient self-care information, etc.
Look, I know that the nuances are not earth-shattering – but for crying-out-loud! I’m not suggesting putting lipstick on the Pig, but [...]

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CNN Newsroom Anchor Heidi Collins and Senior Medical Correspondent Elizabeth Cohen use change:healthcare

Thank you!  thank you!  thank you! 
CNN Newsroom Anchor Heidi Collins along with CNN Senior Medical Correspondent Elizabeth Cohen have some tips on how you can save money on health care by using the web application change:healthcare at changehealthcare.com

Posted via email from What did i just say? Please don’t write [...]

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Moving into the new office and the kid’s made a new sign :)

w00t!  Gotta love a hand painted sign from kids.
Posted via email from What did i just say? Please don’t write that down.

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New Republic Chart of the healthcare system today… ooooh, colors and lines

via tnr.com
Jane via Facebook reminded me of that crazy chart rolled out as the 90s healthcare reform was imploding. This one, albeit complex is still interesting

Posted via web from What did i just say? Please don’t write that down.

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Computers will make this all work … and my name is Rasputin

via hcrenewal.blogspot.com
The best part of this post is the comment, “Only politicians could come up with something [the picture] like this!”
Spot on. Sadly, spot on.

Posted via web from What did i just say? Please don’t write that down.

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a real tool, real costs, really informed healthcare consumers.

When we have your Company as a client (e.g. claims data integration), it's pretty simple. A Company gives its employees access to change:healthcare and the Employee…1. Takes 30 seconds (yes, seconds) to sign-up for their secure and confidential account 2. Affiliate their secure account to their claims data3. In less than 20 [...]

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Ferf and Matt making Magic happen

A quick pic of The Ferf and Matt in the office. They're smiling as we push the first significant block of enhancements (many more are coming) to change:healthcare's website look-n-feel.  Nice guys, verrrrrry nice. More importantly, THANKS to the TEAM for making this monumental stride forward!As The Ferf said when looking at [...]

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